Training Registration

CAHPS® Hospital Survey (HCAHPS) Training Registration
I. General Registration Information

Please note that 2025 HCAHPS Update Training will be conducted as a one-day training via webinar on May 7, 2025, from 1:00 PM - 3:00 PM EDT. 2025 Introduction to HCAHPS Training will be conducted via a self-paced module.

You must register to have access to the training session(s) by completing the information below. The contact person at your organization, who is identified on your training registration, will receive an email the week prior to training with the instructions and link(s) for Introduction and/or Update Training. Please add HCAHPS Technical Assistance email (hcahps@hsag.com) to your Contacts list to ensure receipt of important training notifications.

At a minimum, the Project Manager and key staff for survey operations are required to attend the training session(s); however, it is strongly suggested that all staff involved in the HCAHPS Survey administration process participate in the training.

1. Organization

1a. Organization Name * The Name of the Organization is required.

1b. Medicare Provider Number (CCN): (applicable to hospitals)

1c. Mailing Address 1 * The Address is required.

1d. Mailing Address 2

1e. City * The City is required.

1f. State * The State is required.

1g. Zip Code * The Zip Code is required.

1h. Telephone * Telephone is required. Must be a minimum of 10 digits.

1i. Website

2. Type of Organization *

Survey Vendor

Subcontractor

Hospital

CMS/HPT

Specify * Organization Type is required.

Organization Type is required.

3. Contact Person

3a. First Name * First Name is required.

3a. Middle Initial

3a. Last Name * Last Name is required.

3b. Title * Title is required.

3c. Degree (e.g. RN, MD, PhD)

3d. Telephone * Telephone is required. Must be a minimum of 10 digits.

3e. Email Address * Email is required.

3f. Confirm Email Address * Confirm Email is required. Emails must match.

4. Additional Webinar Training Participant(s) (NOTE: Please fill out all of the information below before clicking the "Add Additional Staff" button.)

Participant Full Name * Participant Name is required.

Title * Participant Title is required.

Telephone * Participant Telephone is required. Must be a minimum of 10 digits.

Email Address * Participant Email is required.

Confirm Email Address * Participant Confirm Email is required. Emails must match.

Special needs requirements for training. Please specify requirements: {{500 - editParticipant.SpecialNeeds.length}} characters remaining

Add Additional Staff

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Please add all additional staff before submitting the form

(click on a row in the grid to edit it)

II. Training Sessions

Please see the Training Information page for specific information regarding which session(s) your organization is required to attend and other details. Please select one or both trainings to register accordingly.

Please note that all times listed are Eastern Daylight Time (EDT). Be sure to convert the times and plan accordingly for your time zone.

Introduction to HCAHPS Training

Please Note: To access the training, participants will need Internet connection.

Session

Date

Introduction to HCAHPS Self-Training Module

April 28 - May 1, 2025
(approximately 4-6 hours)

HCAHPS Update Training

Please Note: To access the Webinar training, participants will need Internet connection.

Session

Date

HCAHPS Update Training Webinar

Wednesday, May 7, 2025
1:00 PM – 3:00 PM EDT

At least one training is required.

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Print Training Registration

This site is hosted and maintained by Health Services Advisory Group. It is sponsored by the Centers for Medicare & Medicaid Services.

This site is hosted and maintained by Health Services Advisory Group.
It is sponsored by the Centers for Medicare & Medicaid Services.