Quick links: HCAHPS Quality Assurance Guidelines V18.0 (QAG V18.0) | HCAHPS Quality Assurance Guidelines V18.0 Change Matrix | REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations | HCAHPS Bulletin
The HCAHPS Quality Assurance Guidelines V18.0 has been released. This manual has been revised from V17.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. Please use V18.0 for July 2023 patient discharges and forward.
The HCAHPS Quality Assurance Guidelines V18.0 Change Matrix: Updates and Emphasis is a reference tool that highlights the major changes from the HCAHPS Quality Assurance Guidelines V17.0 to V18.0. Please click here to access the reference tool.
The HCAHPS Project Team would like to remind approved HCAHPS Survey vendors and self-administering hospitals that all survey administration activities must be conducted in accordance with Telephone Consumer Protection Act (TCPA) regulations. Predictive or auto dialers are permitted as long as they are compliant with Federal Trade Commission (FTC) and Federal Communications Commission (FCC) regulations as promulgated under the TCPA. Cell phone numbers in the sample must be identified so that systems with auto dialers do not call cell phone numbers. Survey vendors may identify cell phone numbers through an external database and hospitals may identify cell phone numbers upon patient admission.
HCAHPS Bulletins will be issued when the HCAHPS Project Team believes that clarification or correction is called for in key matters pertaining to data collection or submission. HCAHPS Bulletins may also be issued to announce important changes in survey administration, data submission, etc.
This page was last modified on (10/27/23)