Improving Patient Exp

New HCAHPS Technical Assistance Email Address (hcahps@hsag.com)

Improving Patient Experience

Welcome to the new “Improving Patient Experience” page on the HCAHPS Web site. This page is dedicated to providing helpful information to hospitals and other stakeholders about how to improve the patient experience of care.

We encourage hospitals and their survey vendors to frequently check our “What’s New” button to find the latest information on HCAHPS.

AHRQ CAHPS Webcasts Now Available (03/10/2021)

Please click here for additional information and to register for the upcoming March 24, 2021 AHRQ CAHPS Webcast: Improving Patient Experience in Large Organizations. This AHRQ webcast is the final in a series of three presentations focused on supporting healthcare organizations in using Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to improve patient experience. In this webcast, speakers from Kaiser Permanente and UCLA Health will discuss their strategies for identifying aspects of patient experience needing improvement and implementing effective approaches across their large, complex organizations.

Please select from the links below to view previous AHRQ CAHPS Webcasts regarding improving the patient experience:


For questions, please contact the CAHPS User Network at cahps1@WESTAT.COM or 1-800-492-9261.


For more information on HCAHPS and other CAHPS Surveys,  we recommend visiting:


This page was last modified on (3/10/21)