Quick links: REMINDER: October 3, 2018 HCAHPS Data Submission Deadline | V.36 MS-DRG Codes | Crosswalk of HCAHPS Service Line Categories and V.34 APR-DRG Codes | FY 2019 IPPS Final Rule Has Been Published | HCAHPS XML File Specifications V4.1 Have Been Posted | CY 2019 OPPS Proposed Rule Has Been Published | NEW! HCAHPS Podcast Now Available - HCAHPS Score Calculations Part III: Top-Box Composite Scores | NEW! HCAHPS Podcast Now Available - HCAHPS Score Calculations Part II: Patient-Mix Adjustment (PMA) | Patient-Mix Coefficients for October 2018 HCAHPS Results Have Been Posted | Star Ratings: October 2018 Technical Notes Have Been Posted | Hospital Compare Has Been Refreshed | Summary Analyses Page Tables Have Been Updated | Star Ratings Distributions Have Been Updated | HCAHPS Podcast Now Available - HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys | HCAHPS Public Reporting Periods for April 2018 Through July 2020 Have Been Posted | Self-Rated Mental Health to be Added to HCAHPS Patient-Mix Adjustment Model Beginning with July 2018 Discharges | Updates to All Documents Pertaining to April 2018 Public Report and the Pain Management Composite | CMS Will No Longer Report the HCAHPS Pain Management Composite Measure | Extraordinary Circumstances Exceptions (ECE) | HCAHPS Quality Assurance Guidelines V13.0 Change Matrix: Updates and Emphasis Has Been Posted | HCAHPS Quality Assurance Guidelines V13.0 Now Available Online | 2018 QualityNet Maintenance and Downtime Schedule | HCAHPS Patient-Mix Adjustment for Service Line and Gender | Mode Adjustment Table Has Been Posted | CMS Finalizing Removal of the Pain Management Dimension from Hospital Value-Based Purchasing in FY 2018
October 3, 2018 is the data submission deadline for patients discharged in April, May, and June (2Q18). June 2018 Dry Run data must also be submitted by this date.
Please make sure to allow adequate time to submit data in case resubmissions are necessary. A successful submission to the QualityNet Secure Portal is defined as a file that has been accepted by the QualityNet Secure Portal, as indicated on the Data Submission Report. Be sure to check the HCAHPS Data Submission Reports (if your hospital uploaded data) or the HCAHPS Warehouse Feedback Reports (if your hospital has contracted with an approved survey vendor).
After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at firstname.lastname@example.org, or by telephone at 866.288.8912.
Should you encounter any data submission issues, be sure to open a ticket with the QualityNet Help Desk at email@example.com, or by telephone at 866.288.8912. In addition, please forward the QualityNet Help Desk Ticket/Incident number to the HCAHPS Project Team via the HCAHPS Technical Assistance email (firstname.lastname@example.org).
CMS has adopted V.36 MS-DRG Codes effective October 1, 2018. Please click here for the Table of V.36 MS-DRG Codes and HCAHPS Service Line Categories.
The crosswalk for HCAHPS Service Line Categories and V.34 APR-DRG Codes is now available. Please click here, or click on the Technical Specifications navigation button, to access this resource.
The FY 2019 IPPS Final Rule, establishing the Hospital Inpatient Prospective Payment System (IPPS), is now available on the Federal Register.
The Final Rule and related tables are available at the following URL: https://federalregister.gov/d/2018-16766
The HCAHPS XML File Specifications Version 4.1 have been added to the HCAHPS Web site Technical Specifications page. The HCAHPS Technical File Specifications V4.1 are to be used starting with July 1, 2018 patient discharges.
The CY 2019 OPPS Proposed Rule has been published. This proposed rule includes a proposal to remove the HCAHPS Survey's Communication About Pain questions beginning in 2022 (see pages 665-674).
A PDF version is available at the following URL:
Please click here to view the HCAHPS Score Calculations Part III on the HCAHPS Survey Podcast page.
Please click here to view the HCAHPS Score Calculations Part II on the HCAHPS Survey Podcast page.
The Patient-Mix Coefficients for the October 2018 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.
The Technical Notes for the October 2018 HCAHPS results are now available. The October 2018 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from July 27, 2018 through August 25, 2018), and will be Publicly Reported on Hospital Compare in October 2018. Please click here to access the HCAHPS Star Ratings page.
The July 2018 Hospital Compare Refresh includes HCAHPS scores from October 2016 through September 2017 data collections.
The following tables have been added to the HCAHPS Web site Summary Analyses page:
The following tables have been added to the HCAHPS Web site Star Ratings page:
Please click here to view the HCAHPS Score Calculations Part I on the HCAHPS Survey Podcast page.
Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through July 2020.
Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.
The HCAHPS Patient-Mix Adjustment (PMA) model will be updated to add Question 28, patient’s self-reported overall mental or emotional health, beginning with July 1, 2018 (Quarter 3, 2018) discharges. The new PMA variable will be called Self-Rated Mental Health. In addition, the label for overall health will be changed to “Self-Rated Overall Health.”
Self-Rated Mental Health will follow the same linear parameterization as Self-Rated Overall Health: patient responses are coded as 1 (“Excellent”) through 5 (“Poor”). The patient-mix adjustment model will thus include both Self-Rated Overall Health and Self-Rated Mental Health.
On May 23, 2018, the Hospital Compare Web site posted the following announcement regarding the HCAHPS Pain Management composite scores:
May 23, 2018 update: The Centers for Medicare & Medicaid Services (CMS) has suppressed the HCAHPS Pain Management composite scores on Hospital Compare and in the downloadable databases. In July, CMS is planning to remove the Pain Management composite from Hospital Compare and downloadable databases, and exclude it from the calculation of the HCAHPS Summary Star Rating and the Hospital Compare Overall Hospital Quality Star Rating.
As a result, HCAHPS Online is making the corresponding updates to all documents pertaining to the April 2018 public report period that are posted on this web site.
The survey questions comprising Pain Management Composite 4 were removed from the HCAHPS Survey in the FY 2018 IPPS/LTCH PPS Final Rule (81 FR 38342). Composite 4 is no longer needed and will no longer be reported on Hospital Compare. July 2018 Preview Reports and public reporting will display “N/A” and Footnote 5 for the Pain Management measure and will display “N/A” and Footnote 15 for the Pain Management star rating. In addition, Pain Management is no longer included in the calculation of the HCAHPS Summary Star Rating or the Hospital Compare Overall Hospital Quality Star Rating.
For recent Extraordinary Circumstances Extensions (ECE) the key HCAHPS content is displayed below. Please review the entire notification for additional details.
To review the entire Quality Reporting Notifications for Hurricane Nate, Hurricane Irma, Hurricane Harvey, and the California Wildfires, please click below:
The National Support Team for the Hospital IQR Program is available to answer questions or supply any additional information you may need. Please contact the team at InpatientSupport@viqrc1.hcqis.org or call toll-free at (844) 472-4477.
The HCAHPS Quality Assurance Guidelines V13.0 Change Matrix: Updates and Emphasis is a reference tool that highlights the major changes from the HCAHPS Quality Assurance Guidelines V12.0 to V13.0. The reference tool is available on the Quality Assurance page.
The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V13.0. This manual has been revised from V12.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.
In addition, the HCAHPS Quality Assurance Guidelines V13.0 manual, on CD-ROM, is in the process of being distributed to each organization’s contact person registered for the upcoming Introduction to HCAHPS or HCAHPS Update Training sessions.
The HCAHPS Project Team is alerting approved HCAHPS Survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.
Please see the Technical Specifications page for a schedule of upcoming regular QualityNet maintenance weekends.
HCAHPS Patient-Mix Adjustment for Service Line and Gender Have Been Posted (09/29/17)
The HCAHPS Patient-Mix Adjustment (PMA) model has been updated to incorporate more detailed information about patient Service Line and Gender.
The CY 2017 OPPS Final Rule has been published and is now available on the Federal Register.
The Final Rule is available at the following URL: https://federalregister.gov/d/2016-26515
CMS is finalizing the removal of the Pain Management dimension from the scoring formula used in the Hospital Value-Based Purchasing Program (Hospital VBP), beginning with the FY 2018 payment adjustments. The Pain Management dimension is derived from Questions 12, 13 and 14 on the HCAHPS Survey.
Please note that the Pain Management questions will remain on the HCAHPS Survey and the Pain Management measure will continue to be publicly reported on Hospital Compare.
Please monitor the HCAHPS Web site for future announcements about the Pain Management measure.
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This page was last modified on (9/11/18)