What's New
     

New HCAHPS Technical Assistance Email Address (hcahps@hsag.com)

Quick links: HCAHPS Survey Materials and Attestation Statement Submission Deadline Extended | Important Information for HCAHPS Survey Vendors and Self-administering Hospitals: Impact of COVID-19 on HCAHPS Survey Operations | URGENT: April 1, 2020 HCAHPS Data Submission DeadlineParticipation Form Submission Deadline has ClosedReminder: New Login to QualityNet Using HARP AccountSecure Access File Exchange (SAFE) | Training Slides Posted for the 2020 Introduction to HCAHPS Self-training ModuleAgendas and Training Slides Posted for the 2020 HCAHPS Training Sessions | HCAHPS Quality Assurance Guidelines V15.0 Now Available | HCAHPS Quality Assurance Guidelines V15.0 Survey Materials Now PostedPatient-Mix Adjustments and National Means for April 2020 HCAHPS Results Have Been PostedStar Ratings: April 2020 Technical Notes Have Been Posted | Updated: HCAHPS Bibliography Citation | Hospital Compare Has Been Refreshed | Summary Analyses Page Tables Have Been Updated | Star Ratings Distributions Have Been Updated | HCAHPS Survey Individual Question Top-Box Table Has Been UpdatedALERT: HCAHPS Technical Assistance Email Address Has Changed | The National Quality Forum (NQF) Has Renewed its Endorsement of The HCAHPS SurveyHCAHPS Public Reporting Periods for January 2019 Through October 2021 Have Been Posted | Extraordinary Circumstances Extension/Exception (ECE) Hurricane Dorian | REMINDER: Important Changes to the HCAHPS Survey in 2019 | HCAHPS XML File Specifications V4.2 Have Been Posted | The HCAHPS Facts Sheet Has Been Revised | Next Steps in Reviewing and Revising the HCAHPS Survey V.37 MS-DRG Codes | IPPS and OPPS RulesCMS to Review HCAHPS Content with Patients and Feasibility of Mixed Mode that Includes a Web Survey | Communication About Pain Measure Will Not Be Publicly Reported but Included in Preview Reports HCAHPS Public Reporting Periods for April 2018 Through July 2020 Have Been Posted | Self-Rated Mental Health to be Added to HCAHPS Patient-Mix Adjustment Model Beginning with July 2018 Discharges | Updates to All Documents Pertaining to April 2018 Public Report and the Pain Management CompositeCMS Will No Longer Report the HCAHPS Pain Management Composite MeasureExtraordinary Circumstances Exceptions (ECE)2019 QualityNet Maintenance and Downtime Schedule


HCAHPS Survey Materials and Attestation Statement Submission Deadline Extended (03/27/2020)

In light of the COVID-19 outbreak, CMS recognizes that this may impact HCAHPS Survey operations. Therefore, the HCAHPS Survey Materials and Attestation Statement submission deadline of April 3, 2020 has been extended until May 15, 2020. HCAHPS Survey vendors and self-administering hospitals are encouraged to continue to submit their documents for review ahead of the extended deadline, if possible.

 

Please note, the implementation date for the Quality Assurance Guidelines V15.0 Survey Instruments is still effective for July 1, 2020 patient discharges and forward.

 

Please contact HCAHPS Technical Assistance at hcahps@hsag.com should you have questions regarding this information.


Important Information for HCAHPS Survey Vendors and Self-administering Hospitals: Impact of COVID-19 on HCAHPS Survey Operations (03/23/2020)

In light of the 2019 Novel Coronavirus (COVID-19) outbreak, CMS is providing new guidance. Please see the attached documents, which can be accessed by clicking here and here.

 

Please contact HCAHPS Technical Assistance at hcahps@hsag.com should you have questions regarding this information.

 

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URGENT: April 1, 2020 HCAHPS Data Submission Deadline (03/25/2020)

 

April 1, 2020 is the data submission deadline for patients discharged in October, November, December (4Q19). December 2019 Dry Run data must also be submitted by this date.

 

Please make sure to allow adequate time to submit data in case resubmissions are necessary. A successful submission to the QualityNet Secure Portal is defined as a file that has been accepted by the QualityNet Secure Portal, as indicated on the Data Submission Report. Be sure to check the HCAHPS Data Submission Reports (if your hospital uploaded data) or the HCAHPS Warehouse Feedback Reports (if your hospital has contracted with an approved survey vendor).

After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at qnetsupport@hcqis.org, or by telephone at 866.288.8912.

Should you encounter any data submission issues, be sure to open a ticket with the QualityNet Help Desk at qnetsupport@hcqis.org, or by telephone at 866.288.8912. In addition, please forward the QualityNet Help Desk Ticket/Incident number to the HCAHPS Project Team via the HCAHPS Technical Assistance email (hcahps@hsag.com).

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Participation Form Submission Deadline Has Closed (03/20/2020)

The time period for submitting requests for consideration of approval to administer the HCAHPS Survey has closed.

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Reminder: New Login to QualityNet Using HARP Account (03/18/2020)

As discussed in the 2020 HCAHPS Update Training, CMS is streamlining ID management security for QualityNet users of Hospital Quality Reporting (HQR) with the “One Login” functionality called HARP (Health Care Quality Information Systems Access Roles and Profile).

This new account access will provide advanced security. With HARP, you will no longer need to maintain multiple user accounts or login IDs. Instead, your HARP account will give you access to all reporting features available in HQR. You can transition to your HARP account beginning April 9, 2020 (users will be prompted to enable their HARP account after logging into QualityNet). Once registered, please send an email to HCAHPS Technical Assistance at hcahps@hsag.com to confirm successful HARP registration.

Please note that after the HARP transition period ends (June 15, 2020), HARP will be the only login available to access QualityNet. If the HARP account is not enabled in time, the user will not be able to access QualityNet or submit files until contact is made with the QualityNet Help Desk.

CMS will host educational webinars the week of April 6, 2020 titled Setting up Your HARP Account for the Hospital Quality Reporting System. The webinars will provide information regarding the background of the transition to HARP, instructions for establishing your HARP credentials and linking your existing QualityNet Secure Portal account(s) to your new HARP account, as well as a demonstration of logging into the Hospital Quality Reporting portal after the transition. The presentation slides, recording, transcript, and participant questions and answers from subject-matter experts will be available after the presentation on www.QualityReportingCenter.com.

For further assistance, please contact the QualityNet Help Desk at qnetsupport@hcqis.org.

 

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Secure Access File Exchange (SAFE) (03/09/2020)

A Secure Access File Exchange (SAFE) application has been implemented for document sharing between the HCAHPS Project Team (HPT) and approved HCAHPS Survey vendors and self-administering hospitals. Approved organizations may use the SAFE to upload materials for the HPT to review (i.e., QAP, survey materials, etc.). In addition, the HPT will post documents within the approved organization’s secure folder (i.e., QAG, data record review records, etc.).

The HPT has provided a registration link and user instructions to approved HCAHPS Survey vendors and self-administering hospitals. Please contact HCAHPS Technical Assistance (hcahps@hsag.com) if your approved organization encounters difficulties accessing the SAFE.

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Training Slides Posted for the 2020 Introduction to HCAHPS Self-training Module (03/02/2020)

 

The 2020 Introduction to HCAHPS Training slides are available on the Training Materials page.

 

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Agendas and Training Slides Posted for the 2020 HCAHPS Training Sessions (02/19/2020)

 

The 2020 Introduction to HCAHPS Training agenda and HCAHPS Update Training slides and agendas are available on the Training Materials page.

 

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HCAHPS Quality Assurance Guidelines V15.0 Now Available Online (02/19/2020)

 

The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V15.0. This manual has been revised from V14.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.

 

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HCAHPS Quality Assurance Guidelines V15.0 Survey Materials Now Posted (02/19/2020)

 

The HCAHPS mail, telephone and IVR survey materials are now available. Please click here to access Survey Instruments page.

 

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Patient-Mix Adjustments and National Means for April 2020 HCAHPS Results Have Been Posted (02/10/2020)

 

The Patient-Mix Adjustments and National Means for the April 2020 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.

 

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Star Ratings: April 2020 Technical Notes Have Been Posted (02/10/2020)

 

The Technical Notes for the April 2020 HCAHPS results are now available. The April 2020 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from February 10, 2020 through March 9, 2020), and will be Publicly Reported on Hospital Compare in April 2020. Please click here to access the HCAHPS Star Ratings page.

 

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Updated: HCAHPS Bibliography Citation (02/05/2020)

A recently published article has been added to the HCAHPS Bibliography listing. The updated HCAHPS Bibliography Citation can be accessed from the Home Page.

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Hospital Compare Has Been Refreshed (01/29/2020)

The January 2020 Hospital Compare Refresh includes HCAHPS scores from April 2018 through March 2019 data collections.

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Summary Analyses Page Tables Have Been Updated (01/29/2020)

The following tables have been added to the HCAHPS Web site Summary Analyses page:

  • January 2020 Summary of HCAHPS Survey Results Table
  • January 2020 HCAHPS Percentiles Table
  • January 2020 HCAHPS Survey Individual Question Top-Box Scores

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The Star Ratings Distributions Have Been Updated (01/29/2020)

The following tables have been added to the HCAHPS Web site Star Ratings page:

  • January 2020 HCAHPS Star Ratings Distributions
  • January 2020 HCAHPS Summary Star Distributions by US State

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HCAHPS Survey Individual Question Top-Box Table Has Been Updated (01/29/2020)

The HCAHPS Survey Individual Question Top-Box Scores table has been added to the Summary Analyses page:

  • January 2020 Public Report: April 2018 - March 2019 discharges

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ALERT: HCAHPS Technical Assistance Email Address Has Changed (01/10/2020)

The HCAHPS Technical Assistance email address has changed to hcahps@hsag.com. Please begin to use this new email address immediately.

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The National Quality Forum (NQF) Has Renewed its Endorsement of the HCAHPS Survey (11/21/2019)

On October 25, 2019, the National Quality Forum (NQF) announced its re-endorsement of the HCAHPS Survey. The NQF is a voluntary consensus and standard-setting organization established to standardize healthcare quality measurement and reporting. The NQF originally reviewed and endorsed the HCAHPS Survey in May 2005 and since then has reviewed and re-endorsed HCAHPS in 2010, 2015, and 2019.

For more information about NQF endorsement renewal, please click here.

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HCAHPS Public Reporting Periods for January 2019 Through October 2021 Have Been Posted (11/13/2019)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through October 2021.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.

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Extraordinary Circumstances Extension/Exception (ECE) due to Hurricane Dorian (11/07/2019)

To review entire Quality Reporting Notification, please click here.

Key HCAHPS content is displayed below. Please review the entire notification for additional detail.

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to hospitals, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, renal dialysis facilities, long-term care hospitals, and ambulatory surgical centers, and Merit-Based Incentive Payment System (MIPS) eligible clinicians located in areas affected by Hurricane Dorian due to the devastating impact of the storm. These healthcare providers and suppliers will be granted exceptions if they are located in one of the states/counties listed below, all of which have been designated by the Federal Emergency Management Agency (FEMA) as an emergency disaster area.

The scope and duration of the exception under each Medicare quality reporting program and value-based purchasing program is described below. CMS is granting exceptions to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.

CMS is closely monitoring the situation for future potential widespread catastrophic events and will update exception lists soon after any events occur in the future.

The affected counties designated by FEMA under the Hurricane Dorian Disaster Declarations for the state of South Carolina (DR-4464), the state of North Carolina (DR-4465), and the state of Florida (DR-4468), as of the date of this communication, are as follows:

South Carolina - DR-4464
  • Beaufort

  • Berkeley

  • Charleston

  • Colleton  

  • Dillon

  • Dorchester

  • Georgetown

  • Horry

  • Jasper

  • Marion

  • Williamsburg

 

North Carolina - DR-4465
  • Brunswick

  • Carteret

  • Craven

  • Currituck

  • Dare

  • Duplin

  • Hyde

  • Jones

  • New Hanover

  • Pamlico

  • Pender

  • Sampson

  • Tyrrell

  • Washington

 

Florida - DR-4468
  • Brevard

  • Duval

  • Flagler

  • Indian River

  • Martin

  • Nassau

  • Osceola

  • Palm Beach

  • Putman

  • Seminole

  • St. Johns

  • St. Lucie 

 

The healthcare providers located outside of the states/counties listed above are not covered by this communication, but they may request an exception to the reporting requirements under one or more Medicare quality reporting or value-based purchasing programs they participate in using the applicable extraordinary circumstances exception procedure for the respective program(s). CMS will assess and decide upon each extraordinary circumstances exception request on a case-by-case basis.

If FEMA expands the current disaster declaration for Hurricane Dorian to include additional states/counties, CMS will update this communication to reflect the expanded list of applicable states/counties for which healthcare providers would be eligible to receive an exception without submitting a request. In addition, CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.

CMS is granting an exception to subsection (d) hospitals located in designated states/counties for the following reporting requirements under the Hospital Inpatient Quality Reporting (IQR) Program.

For the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey:

  • January 2020 HCAHPS submission deadlines for discharge periods:
    • July 1, 2019–September 30, 2019 (Q3 2019)

The National Support Team for the Hospital IQR Program is available to answer questions or supply any additional information you may need. Please contact the team at inpatientsupport@viqrc1.hcqis.org or call toll-free at (844) 472-4477.

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REMINDER: Important Changes to the HCAHPS Survey in 2019 (10/01/2019)

There are two important updates from CMS for approved HCAHPS Survey vendors and self-administering hospitals regarding the HCAHPS Survey and Quality Assurance Guidelines.

Communication About Pain Items

On July 31, 2018, in the CY 2019 OPPS Proposed Rule, CMS proposed a plan to remove the HCAHPS Survey's Communication About Pain items (questions 12, 13 and 14 on the HCAHPS Survey). The recently released CY 2019 OPPS Final Rule requires that the pain items must be removed from all surveys beginning with patients discharged on October 1, 2019 and forward. This change affects all survey translations and all survey modes.

Effective Date of Next Version of the HCAHPS Quality Assurance Guidelines (QAG)

HCAHPS Quality Assurance Guidelines V14.0 addresses the removal of the pain items and other changes to the survey. QAG V14.0 takes effect October 1, 2019.

In addition, all translations and modes of the updated HCAHPS Survey instruments have been posted on the Survey Instruments page of the HCAHPS Web site (www.hcahpsonline.org). The updated XML File Layout has been posted on the Technical Specifications page of the HCAHPS Web site.

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HCAHPS XML File Specifications V4.2 Have Been Posted (10/01/2019)

The HCAHPS XML File Specifications Version 4.2 have been added to the HCAHPS Web site Technical Specifications page. The HCAHPS Technical File Specifications V4.2 are to be used starting with October 1, 2019 patient discharges.

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The HCAHPS Fact Sheet Has Been Revised (10/01/2019)

The HCAHPS Fact Sheet has been revised and is posted to the Facts page. The update includes the removal of the communication about pain items that reduced the survey to 29 items. In addition, the document was updated to reference the survey language translations currently available and the podcasts posted to the HCAHPS Web site. Click here to access the Facts page.

 

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Next Steps in Reviewing and Revising the HCAHPS Survey (09/06/2019)

CMS believes that ongoing review and evaluation are vital for HCAHPS to continue to fulfill its mission of providing a national standard for collecting and publicly reporting information about patient experience of care that permits valid comparisons of hospitals.

As noted earlier, CMS is awaiting final approval from the Federal Office of Management and Budget to test an electronic (e-mail) mode for some of our experience-of-care surveys, including HCAHPS.

In addition, beginning in Fall 2019, CMS will initiate a multi-faceted review of survey content and design. The first step will be talking to recent hospital patients about their experience of care and their assessment of current, revised and potential survey items. Following this, CMS will gather input from stakeholders more broadly on potential changes to HCAHPS. 

Please continue to monitor the HCAHPS Web site for updates on this topic.

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V.37 MS-DRG Codes Effective October 1, 2019 (08/27/2019)

CMS has adopted V.37 MS-DRG Codes effective October 1, 2019. Please click here for the Table of V.37 MS-DRG Codes and HCAHPS Service Line Categories.

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IPPS and OPPS Rules

FY 2020 IPPS Final Rule Has Been Published (08/16/2019)

The FY 2020 IPPS Final Rule, establishing the Hospital Inpatient Prospective Payment System (IPPS), is now available on the Federal Register.

The Final Rule and related tables are available at the following URL:
https://www.govinfo.gov/content/pkg/FR-2019-08-16/pdf/2019-16762.pdf

Previous IPPS Final Rules:

CY 2019 OPPS Final Rule Now Published (11/21/2018)

The CY 2019 OPPS Final Rule is now published.

The Final Rule and related tables are available at the following URL: https://www.gpo.gov/fdsys/pkg/FR-2018-11-21/pdf/2018-24243.pdf

Combating the Opioid Crisis

In response to recommendations from the President’s Commission on Combating Drug Addiction and the Opioid Crisis, to comply with the requirements of the Substance Use-Disorder Prevention that Promotes Opioid Recovery and Treatment (SUPPORT) for Patients and Communities Act (P.L. 115-271), and to avoid any potential unintended consequences, under the Hospital Inpatient Quality Reporting (IQR) Program, CMS is finalizing the proposal to update the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience of care survey measure by removing the three recently revised pain communication questions. The removal of these questions is effective with October 2019 discharges, for the FY 2021 payment determination and subsequent years, earlier than proposed. As a related modification, CMS will not publicly report the three revised Communication About Pain questions.

Previous OPPS Final Rules:

CMS is finalizing the removal of the Pain Management dimension from the scoring formula used in the Hospital Value-Based Purchasing Program (Hospital VBP), beginning with the FY 2018 payment adjustments. The Pain Management dimension is derived from Questions 12, 13 and 14 on the HCAHPS Survey.

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CMS to Review HCAHPS Content with Patients and Feasibility of Mixed Mode that Includes a Web Survey (06/21/2019)

 CMS has begun to take steps to obtain feedback directly from patients about topics that are most important to them in the current HCAHPS Survey, as well as additional topics that might be added in the future.  This is part of a broader effort that CMS is undertaking to evaluate the items currently included in HCAHPS.  CMS also plans to investigate the feasibility of a new Mixed Mode that would include a Web survey.  Pending approval from the Office of Management and Budget, CMS will test a web mode of administration for several patient experience surveys, including HCAHPS.  Please continue to monitor the HCAHPS Web site for important updates on these topics.

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Communication About Pain Measure Will Not Be Publicly Reported but Included in Preview Reports (11/16/2018)

As previously announced, the Communication About Pain questions will be removed from the HCAHPS Survey beginning with patients discharged October 1, 2019.  The Communication About Pain measure will not be Publicly Reported.  However, Preview Reports for the October 2019, January 2020, April 2020 and July 2020 Public Reporting periods will contain the hospital’s score for the Communication About Pain measure, along with the state and national averages.  Preview Reports for the October 2020 Public Reporting period and forward will not contain the Communication About Pain measure.

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HCAHPS Public Reporting Periods for April 2018 Through July 2020 Have Been Posted (07/23/2018)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through July 2020.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.

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Self-Rated Mental Health to be Added to HCAHPS Patient-Mix Adjustment Model beginning with July 2018 Discharges (06/28/2018)

The HCAHPS Patient-Mix Adjustment (PMA) model will be updated to add Question 28, patient’s self-reported overall mental or emotional health, beginning with July 1, 2018 (Quarter 3, 2018) discharges. The new PMA variable will be called Self-Rated Mental Health. In addition, the label for overall health will be changed to “Self-Rated Overall Health.”

Self-Rated Mental Health will follow the same linear parameterization as Self-Rated Overall Health: patient responses are coded as 1 (“Excellent”) through 5 (“Poor”). The patient-mix adjustment model will thus include both Self-Rated Overall Health and Self-Rated Mental Health.

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Updates to All Documents Pertaining to April 2018 Public Report and the Pain Management Composite (06/15/2018)

On May 23, 2018, the Hospital Compare Web site posted the following announcement regarding the HCAHPS Pain Management composite scores:

May 23, 2018 update: The Centers for Medicare & Medicaid Services (CMS) has suppressed the HCAHPS Pain Management composite scores on Hospital Compare and in the downloadable databases. In July, CMS is planning to remove the Pain Management composite from Hospital Compare and downloadable databases, and exclude it from the calculation of the HCAHPS Summary Star Rating and the Hospital Compare Overall Hospital Quality Star Rating. 

As a result, HCAHPS Online is making the corresponding updates to all documents pertaining to the April 2018 public report period that are posted on this web site.

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Beginning With the July 2018 Public Report, CMS Will No Longer Report the HCAHPS Pain Management Composite Measure (05/04/2018)

The survey questions comprising Pain Management Composite 4 were removed from the HCAHPS Survey in the FY 2018 IPPS/LTCH PPS Final Rule (81 FR 38342). Composite 4 is no longer needed and will no longer be reported on Hospital Compare.  July 2018 Preview Reports and public reporting will display “N/A” and Footnote 5 for the Pain Management measure and will display “N/A” and Footnote 15 for the Pain Management star rating. In addition, Pain Management is no longer included in the calculation of the HCAHPS Summary Star Rating or the Hospital Compare Overall Hospital Quality Star Rating.

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Extraordinary Circumstances Extension (ECE) (03/08/2019)

For recent Extraordinary Circumstances Extensions (ECE) the key HCAHPS content is displayed below.  Please review the entire notification for additional details.

To review the entire Quality Reporting Notifications for Tropical Storm Barry, California Wildfires, Hurricane Michael, Hurricane Florence, Hurricane Nate, Hurricane Irma, and Hurricane Harvey please click below:

  • Tropical Storm Barry (Q3 2019) please click here
  • California Wildfires (Q3 2018) please click here
  • Hurricane Michael (Q3 2018) please click here
  • Hurricane Florence (Q2-Q3 2018) please click here
  • California Wildfires (Q3-Q4 2017) please click here
  • Hurricane Nate (Q2-Q3 2017) please click here
  • Hurricane Irma (Q2-Q3 2017) please click here
  • Hurricane Harvey (Q2-Q3 2017) please click here

The National Support Team for the Hospital IQR Program is available to answer questions or supply any additional information you may need. Please contact the team at InpatientSupport@viqrc1.hcqis.org or call toll-free at (844) 472-4477.

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2019 QualityNet Maintenance and Downtime Schedule (02/25/2019)

The HCAHPS Project Team is alerting approved HCAHPS Survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.

Please see the Technical Specifications page for a schedule of upcoming regular QualityNet maintenance weekends.

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This page was last modified on (3/27/20)