Podcasts
     

New HCAHPS Technical Assistance Email Address (hcahps@hsag.com)

Quick links: Changes to QualityNet Data File Submission | Total Inpatient Discharges | Recommended HCAHPS Data Quality Checks | Advanced HCAHPS Data Quality Checks | Updated Patient-Mix Adjustment: Self-Rated Mental Health | HCAHPS Linear Mean Scores and Star Ratings Calculations | HCAHPS Score Calculations Part III: Top-Box Composite Scores | HCAHPS Score Calculations Part II: Patient-Mix Adjustment (PMA) | HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys | Improving Response Rates of HCAHPS Hospitals  

NEW! HCAHPS Podcast Now Available – Changes to QualityNet Data File Submission (07/31/2020)

This podcast will summarize recent changes to HCAHPS XML data submission using CMS’ QualityNet system.

Overview of Requirements – Topics will include reviewing the new login to QualityNet using a HARP account, the updated process for XML submission via Simple File Submission (SFS), reminders of key dates will be discussed along with an example of the SFS tool, and available resources for the updated HCAHPS data submission process.

 

Please view Podcast below.

 

Please click here to view the podcast transcript.


NEW! HCAHPS Podcast Now Available – Total Inpatient Discharges (07/31/2020)

This podcast will review the new administrative data element, total inpatient discharges.

Overview of Requirements – Topics will include defining total inpatient discharges, a review of the familiar pie charts from the Sampling Protocol chapter in the HCAHPS Quality Assurance Guidelines (QAG), provide examples of monthly patient counts that will highlight the new variable, and required file formats for submission of total inpatient discharges.

 

Please view Podcast below.

 

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – Recommended HCAHPS Data Quality Checks (07/30/2019)

This podcast will review recommended HCAHPS data quality checks.

Overview of Requirements – Topics will include recommended HCAHPS data quality checks, the primary goal of data quality checks, and data process accuracy.

Please view Podcast below.

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – Advanced HCAHPS Data Quality Checks (07/30/2019)

This podcast will review advanced HCAHPS data quality checks.

Overview of Requirements – Topics will include creation of a quality check, or QC, dataset for tracking all data elements from sampling counts to survey responses and suggested quality checks for internal processing changes.

Please view Podcast below.

 Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – Updated Patient-Mix Adjustment: Self-Rated Mental Health (07/12/2019)

This podcast will review CMS’ recent update to the HCAHPS Patient-Mix Adjustment (PMA) Model to include Self-Rated Mental Health.

Overview of Requirements – Topics will include updates to the HCAHPS PMA Model, importance of the PMA Variable, Mental Health Parameterization, current distributions and general adjustment patterns for Mental Health, hospitals affected most by the addition of Mental Health PMA, and updates to the PMA equation for estimating HCAHPS Scores.

Please view Podcast below.

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – HCAHPS Linear Mean Scores and Star Ratings Calculations (06/30/2019)

This podcast will review the calculation of HCAHPS linear mean scores and Star Ratings.

Overview of Requirements – Topics will include the purpose of HCAHPS Star Ratings, linear mean score calculation, conversion of linear mean scores into HCAHPS Star Ratings, and the HCAHPS Summary Star Rating calculation. CMS publishes HCAHPS Star Ratings to provide consumers with a simple and recognizable summary of HCAHPS performance. Five-star healthcare quality ratings have become a popular feature on Hospital Compare.

Please view Podcast below.

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – HCAHPS Score Calculations Part III: Top-Box Composite Scores (07/31/2018)

This HCAHPS podcast is the third of 3 podcasts that will cover the topic of HCAHPS score calculations. In Part III, we will review top-box composite score calculations.

Overview of Requirements – This podcast reviews the different HCAHPS “boxes”, includes an example demonstrating how to calculate a fully adjusted top-box score for the Communication with Nurses composite, and discusses calculation of the four-quarter average score that CMS publicly reports for HCAHPS.

Please view Podcast below.

Please click here to view the podcast transcript. 


HCAHPS Podcast Now Available - HCAHPS Score Calculations Part II: Patient-Mix Adjustment (PMA) (07/30/2018)

This HCAHPS podcast is the second of 3 podcasts that will cover the topic of HCAHPS score calculations. In Part II, we will review details on patient-mix adjustment calculations.

Overview of Requirements – This podcast reviews CMS’ rationale for employing patient-mix adjustment in HCAHPS score calculations, reviews calculation of hospital means for each PMA variable, and provides an example of PMA calculation for a hypothetical hospital.

Please view Podcast below.

Please click here to view the podcast transcript 


HCAHPS Podcast Now Available – HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys (07/24/2018) 

This HCAHPS podcast is the first of 3 podcasts that will cover the topic of HCAHPS score calculations, and will review the steps that need to be followed in order to draw an HCAHPS sample and ultimately calculate completed surveys. 

Overview of Requirements – This podcast reviews the steps to take to determine your HCAHPS sample, how to correctly calculate the “Eligible Discharges” field and how to determine a completed survey.

Please view Podcast below.

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – Improving Response Rates of HCAHPS Hospitals (04/02/2018)

The HCAHPS podcast is specifically targeted for HCAHPS approved survey vendors, self-administering hospitals, and client hospitals participating in HCAHPS to improve response rates related to the HCAHPS Survey administration.

Overview of Requirements – This podcast reviews the basic requirements for successfully improving hospital response rates.

Please view podcast below:

Please click here to view the podcast transcript.


Previous HCAHPS Podcasts

Please click here to view the previous Podcasts.

 

This page was last modified on (7/31/20)