HCAHPS Quality Assurance Guidelines V19.0 Survey Instruments Effective for January 1, 2025 Discharges and Forward 

The PDF versions of the survey instruments are available in English, Spanish, Chinese, Russian, Vietnamese, Portuguese, German, Tagalog and Arabic.

The HCAHPS Survey Instruments have been updated to include the OMB expiration date (for mail and web).

Mail Survey Materials

• English mail survey materials
• Spanish mail survey materials
• Chinese mail survey materials
• Russian mail survey materials
• Vietnamese mail survey materials
• Portuguese mail survey materials
• German mail survey materials
• Tagalog mail survey materials
• Arabic mail survey materials

Phone Scripts

• English Phone Script
• Spanish Phone Script
• Chinese Phone Script
• Russian Phone Script

Web Survey Materials

• English web survey materials
• Spanish web survey materials
• Chinese web survey materials
• Russian web survey materials
• Vietnamese web survey materials
• Portuguese web survey materials
• German web survey materials
• Tagalog web survey materials
• Arabic web survey materials

    

This page was last modified on (04/27/26)