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Training Information

CAHPS® Hospital Survey (HCAHPS) Training Information

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to HCAHPS and HCAHPS Update Training sessions the week of March 1, 2021. These training sessions are intended for hospitals that self-administer the HCAHPS Survey, hospitals that administer the HCAHPS Survey for multiple sites (multi-sites), and survey vendors that participate in HCAHPS, as well as other interested individuals and organizations. Please see the list of required organizations for each training session below.

There is no fee for either the Introduction or Update Training. Training materials for the 2021 HCAHPS Training sessions, as well as the newly revised HCAHPS Quality Assurance Guidelines V16.0, will be posted on the HCAHPS Web site (www.hcahpsonline.org) in late February 2021. Please note that the HCAHPS Quality Assurance Guidelines V16.0 will be made available on the HCAHPS Web site, and will not be provided in hard copy or on CD.

Training Registration closed on Friday, February 19, 2021.

APPLYING TO BECOME AN APPROVED HCAHPS ORGANIZATION

Requirements:

Organizations requesting consideration for approval to administer the HCAHPS Survey must meet all of the current “HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements).” These requirements are available on the HCAHPS Web site, on the “Quality Assurance” page.

To apply for approval to administer the HCAHPS Survey, interested organizations must complete all requirements for Introduction to HCAHPS Training and submit a Participation Form online (www.hcahpsonline.org) during the specified time period listed below. Organizations meeting the above requirements will be scheduled to attend a Participation Teleconference to discuss their qualifications.

Deadlines:

  • Introduction to HCAHPS Training will be available from Monday, March 1 through Thursday, March 4, 2021. Training must be completed by Thursday, March 4, 2021, 5:00 PM EST.
  • After reviewing the training slides, an Attestation Form must be completed and submitted by March 4, 2021, 5:00 PM EST
  • A post-training quiz will be provided automatically upon submission of the Attestation Form and will be available for a period of 24 hours only. The post-training quiz must be completed and submitted within this 24 hour period.
  • The Participation Form will be available online following training, from Friday, March 5, 2021 through Friday, March 26, 2021. The Participation Form must be completed and submitted by March 26, 2021, 5:00 PM EST.

 
Introduction to HCAHPS Training

When: Monday, March 1 through Thursday, March 4, 2021 (via a self-training module)

Participating organizations must review training slides, submit an Attestation Form of completion, and complete and submit an online quiz (see deadlines for APPLYING TO BECOME AN APPROVED HCAHPS ORGANIZATION above).

Who is Required to Participate:

  • Required: Hospitals interested in applying to become approved to self-administer the HCAHPS Survey
  • Required: Organizations interested in applying to become approved HCAHPS Survey vendors, as well as subcontractors and other organizations with responsibility for major survey administration functions
  • Required: New Project Managers for currently approved vendors and hospitals
  • Optional: Recommended as a training/refresher course for new staff members at organizations that are currently approved to administer the HCAHPS Survey

Accessing the Introduction to HCAHPS Self-training Module:
A link to the “Introduction to HCAHPS Training” page will be sent to registered organizations the week prior to training.The training page will provide access to the slides, agenda and the Attestation Form. The link and page will only be available Monday, March 1 through Thursday, March 4, 2021. Please refer to the deadlines for the Attestation Form and quiz above.

Self-training Module Agenda

Introduction to HCAHPS Training

Session

Date

Agenda Items

Introduction to HCAHPS
Training Session

March 1 – March 4, 2021

  • Welcome & Overview
  • Background of the HCAHPS Survey
  • Participation & Program Requirements
  • Sampling Protocol
  • Survey Administration
  • Data Coding & Preparation
  • HCAHPS Data Submission via the Hospital Quality Reporting (HRQ) System
  • Data Quality Checks
  • Data Adjustment & Public Reporting
  • Exception Requests & Discrepancy Reports
  • Oversight Activities


HCAHPS Update Training

When:

  • Survey vendors and multi-sites: March 3, 2021 (via Webinar)
  • Self-administering hospitals: March 4, 2021 (via Webinar)

Who is Required to Participate:

  • Required: All hospitals, multi-sites and survey vendors currently approved to administer the HCAHPS Survey
  • Required: Subcontractors or other organizations who are responsible for major functions of HCAHPS Survey administration (e.g., mail/telephone/IVR operations). Survey vendors (and/or hospitals, if applicable) must ensure that their subcontractors participate in the appropriate HCAHPS Training, Introduction and/or Update.

Webinar Training Agendas

HCAHPS Update Training Survey Vendors and Multi-sites

Session

Date

Agenda Items

Survey Vendors and
Multi-sites ONLY
HCAHPS Update Webinar
Training Session
 

Wednesday,
March 3, 2021
1:00 PM – 3:00 PM EST

  • Welcome & Overview
  • HCAHPS Program Updates
  • Updates to HCAHPS Quality Assurance Guidelines (QAG) V16.0
  • Common Challenges in HCAHPS Survey Administration
  • 2021 HCAHPS Mode Experiment and Investigation of Potential New HCAHPS Survey Content

HCAHPS Update Training Self-administering Hospitals

Session

Date

Agenda Items

Self-administering
Hospitals
ONLY
HCAHPS
Update Webinar
Training Session
 

Thursday,
March 4
, 2021
1
:00 PM – 3:00 PM EST

  • Welcome & Overview
  • HCAHPS Program Updates
  • Updates to HCAHPS Quality Assurance Guidelines (QAG) V16.0
  • Common Challenges in HCAHPS Survey Administration
  • 2021 HCAHPS Mode Experiment and Investigation of Potential New HCAHPS Survey Content

 

How to Register

Training Registration closed on Friday, February 19, 2021.

 

Next Steps:

Introduction to HCAHPS Training: The contact person at your organization, who is identified on your training registration, will receive an email confirmation with a link to the “Introduction to HCAHPS Training” page the week prior to training. The training page will provide access to the slides, agenda and the Attestation Form. The link and page will only be available Monday, March 1 through Thursday, March 4, 2021.

HCAHPS Update Training: The contact person at your organization, who is identified on your training registration, will receive an email confirmation with the telephone dial-in, Webinar information and pass code for the Update Training session the week prior to training.

If you have any questions or require further information, contact the HCAHPS Information and Technical Assistance Telephone Line (1-888-884-4007) or email at hcahps@hsag.com.

 

 

 

This page was last modified on: 2/19/21