CAHPS® Hospital Survey (HCAHPS) Participation Information To participate in HCAHPS Data Collection and Public Reporting, all hospitals self-administering the survey and survey vendors must meet certain Program Requirements and must be in compliance with the requirements in the current HCAHPS...
https://hcahpsonline.org/en/participation-information/Corrected versions (Mail Only, Telephone Only, Active IVR Mode) of the Spanish survey are now posted on www.HCAHPSonline.org. These versions replace those posted in August 2017.
https://hcahpsonline.org/en/facts_faqs/Quick Links: HCAHPS Survey Changes and Hospital Value-Based Purchasing | How CMS Calculates the Patient Experience of Care (HCAHPS) Domain Score in the Hospital Value-Based Purchasing Program | HCAHPS Hospital VBP Performance Standards HCAHPS Survey Changes and Hospital Value-Based Purchasing...
https://hcahpsonline.org/en/hcahps-and-hospital-vbp/HCAHPS Quality Assurance Guidelines V19.0 Survey Instruments Effective for January 1, 2025 Discharges and Forward Are Now Available The PDF versions of the survey instruments are available in English, Spanish, Chinese, Russian, Vietnamese, Portuguese, German, Tagalog and Arabic. The HCAHPS Survey...
https://hcahpsonline.org/en/survey-instruments/Quick links: Successfully Transitioning to the New Communication About Pain Items in the HCAHPS Survey HCAHPS Podcast Now Available – Successfully Transitioning to the New Communication About Pain Items on the HCAHPS Survey (11/16/2017) The HCAHPS podcast is specifically targeted for HCAHPS...
https://hcahpsonline.org/en/podcasts/previous-podcasts-archive/URGENT: April 8, 2026 HCAHPS Data Submission Deadline (04/02/2026) April 8, 2026 is the data submission deadline for patients discharged in October, November, and December (4Q25). December 2025 Dry Run data must also be submitted by this date. Please make sure to allow adequate time to submit data...
https://hcahpsonline.org/en/whats-new/Quick Links: HCAHPS Star Ratings Technical Notes | HCAHPS Stars Ratings Distributions | HCAHPS Summary Star Ratings Distributions | HCAHPS Summary Star Distributions by US State | National Provider Call Audio and Presentation Materials | FAQs HCAHPS Star Ratings Technical Notes As part of the...
https://hcahpsonline.org/en/hcahps-star-ratings/Exception Request Process: The Exception Request process is designed to allow for as much flexibility as possible, while still maintaining the integrity of the data for standardized public reporting. Survey vendors/Hospitals proposing a variation from the standard HCAHPS protocol must request an...
https://hcahpsonline.org/en/exceptions-request/Quick Links: Overview | A Note About HCAHPS “Boxes” | Summary of HCAHPS Survey Results Table | HCAHPS Percentiles Table | HCAHPS Patient-Level Correlations Table | HCAHPS Hospital Characteristics Comparison Charts | HCAHPS Survey Individual Question Top-Box Scores | HCAHPS Service Line...
https://hcahpsonline.org/en/summary-analyses/Quick links: Patient-Mix Adjustments and National Means for April 2026 Publicly Reported HCAHPS Results | Updated HCAHPS Patient-Mix Adjustment (PMA) Document Now Includes Self-Rated Mental Health | 2021 Mode Experiment | 2016 Mode Experiment | 2006 Mode Experiment | Mode & Patient-Mix...
https://hcahpsonline.org/en/mode--patient-mix-adj/