Improving Patient Exp

Improving Patient Experience Welcome to the “Improving Patient Experience” page on the HCAHPS Website. This page is dedicated to providing helpful information to hospitals and other stakeholders about how to improve the patient experience of care. The documents referenced below are for...

https://hcahpsonline.org/en/improving-pe/

Quality Assurance

Quick links: HCAHPS Quality Assurance Guidelines V19.0 (QAG V19.0) Addendum | HCAHPS FINAL Quality Assurance Guidelines V19.0 Summary of Changes | REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations HCAHPS Quality Assurance Guidelines...

https://hcahpsonline.org/en/quality-assurance/

What's New

REMINDER: July 8, 2026 HCAHPS Data Submission Deadline (06/08/2026) July 8, 2026 is the data submission deadline for patients discharged in January, February, and March (1Q26). March 2026 Dry Run data must also be submitted by this date. Please make sure to allow adequate time to submit data in...

https://hcahpsonline.org/en/whats-new/

HCAHPS Star Ratings

Quick Links: HCAHPS Star Ratings Technical Notes | HCAHPS Stars Ratings Distributions | HCAHPS Summary Star Ratings Distributions | HCAHPS Summary Star Distributions by US State | National Provider Call Audio and Presentation Materials | FAQs HCAHPS Star Ratings Technical Notes As part of the...

https://hcahpsonline.org/en/hcahps-star-ratings/

Participation Information

CAHPS® Hospital Survey (HCAHPS) Participation Information To participate in HCAHPS Data Collection and Public Reporting, all hospitals self-administering the survey and survey vendors must meet certain Program Requirements and must be in compliance with the requirements in the current HCAHPS...

https://hcahpsonline.org/en/participation-information/

Summary Analyses

https://hcahpsonline.org/en/summary-analyses/

Survey Instruments

HCAHPS Quality Assurance Guidelines V19.0 Survey Instruments Effective for January 1, 2025 Discharges and Forward The PDF versions of the survey instruments are available in English, Spanish, Chinese, Russian, Vietnamese, Portuguese, German, Tagalog and Arabic. The HCAHPS Survey Instruments have...

https://hcahpsonline.org/en/survey-instruments/

Training Materials

2026 Introduction to HCAHPS Training Materials: Please click here to view or download the agenda for the Introduction to HCAHPS Self-training module. Please click here to view or download the slides for the Introduction to HCAHPS Self-training module. NOTE: To print multiple slides on one page...

https://hcahpsonline.org/en/training-materials/

Technical Specifications

Quick links: MS-DRG Codes | HCAHPS Service Line and V.34 APR-DRG Crosswalk | Data Submission Deadlines Through April 2027 | Updates to HCAHPS Public Reporting on Care Compare | 25 Completed HCAHPS Surveys Required for Hospital HCAHPS Scores to be Publicly Reported on Hospital Compare | Submission...

https://hcahpsonline.org/en/technical-specifications/

Approved Vendor List

HCAHPS Approved Survey Vendors as of April 28, 2026 The organizations listed...

https://hcahpsonline.org/en/approved-vendor-list/

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