HCAHPS Quality Assurance Guidelines V19.0 Survey Instruments Effective for January 1, 2025 Discharges and Forward Are Now Available
The PDF versions of the survey instruments are available in English, Spanish, Chinese, Russian, Vietnamese, Portuguese, German, Tagalog and Arabic.
The HCAHPS Survey Instruments have been updated to include the OMB expiration date (for mail and web).
Mail Survey Materials
- English mail survey materials
- Spanish mail survey materials
- Chinese mail survey materials
- Russian mail survey materials
- Vietnamese mail survey materials
- Portuguese mail survey materials
- German mail survey materials
- Tagalog mail survey materials
- Arabic mail survey materials
Phone Scripts
Web Survey Materials
- English web survey materials
- Spanish web survey materials
- Chinese web survey materials
- Russian web survey materials
- Vietnamese web survey materials
- Portuguese web survey materials
- German web survey materials
- Tagalog web survey materials
- Arabic web survey materials
HCAHPS Quality Assurance Guidelines V18.0 Survey Instruments Effective for July 1, 2023 Through December 31, 2024 Discharges Are Available Below
The PDF versions of the survey instruments are available in English, Spanish, Chinese, Russian, Vietnamese, Portuguese, German, Tagalog, and Arabic.
Mail Survey Materials
Click here to view or download the English survey materials.
Click here to view or download the Spanish survey materials.
Click here to view or download the Chinese survey materials.
Click here to view or download the Russian survey materials.
Click here to view or download the Vietnamese survey materials.
Click here to view or download the Portuguese survey materials.
Click here to view or download the German survey materials.
Click here to view or download the Tagalog survey materials.
Click here to view or download the Arabic survey materials.
Telephone Scripts
Click here to view or download the English Telephone Script.
Click here to view or download the Spanish Telephone Script.
Click here to view or download the Chinese Telephone Script.
Click here to view or download the Russian Telephone Script.
Active IVR Scripts
Click here to view or download the English Active Interactive Voice Response Script.
Click here to view or download the Spanish Active Interacative Voice Response Script.
This page was last modified on (12/03/24)