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Mode & Patient-Mix Adj

Quick links: Patient-Mix Adjustments and National Means for July 2026 Publicly Reported HCAHPS Results | Updated HCAHPS Patient-Mix Adjustment (PMA) Document Now Includes Self-Rated Mental Health | 2021 Mode Experiment | 2016 Mode Experiment | 2006 Mode Experiment | Mode & Patient-Mix...

https://hcahpsonline.org/en/mode--patient-mix-adj/

Podcasts

Quick links: HCAHPS Program Updates: Changes to Survey Content and Survey Protocol | Updates to HCAHPS Survey Mode Adjustments | Improving Representativeness of the HCAHPS Survey | HCAHPS Service Line Benchmarks | Changes to QualityNet Data File Submission | Total Inpatient Discharges | Recommended...

https://hcahpsonline.org/en/podcasts/

What's New

Patient-Mix Adjustments and National Means for July 2026 HCAHPS Results Have Been Posted (05/22/2026) The Patient-Mix Adjustments and National Means for the July 2026 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page. Star Ratings:...

https://hcahpsonline.org/en/whats-new/

Summary Analyses

Quick Links: Overview | A Note About HCAHPS “Boxes” | Summary of HCAHPS Survey Results Table | HCAHPS Percentiles Table | HCAHPS Patient-Level Correlations Table | HCAHPS Hospital Characteristics Comparison Charts | HCAHPS Survey Individual Question Top-Box Scores | HCAHPS Service Line...

https://hcahpsonline.org/en/summary-analyses/

Exception Request

Exception Request Process: The Exception Request process is designed to allow for as much flexibility as possible, while still maintaining the integrity of the data for standardized public reporting. Survey vendors/Hospitals proposing a variation from the standard HCAHPS protocol must request an...

https://hcahpsonline.org/en/exceptions-request/

Previous Summary Analyses Documents

Quick Links: Summary of HCAHPS Survey Results Table | HCAHPS Percentiles Table | HCAHPS Patient-Level Correlations Table | HCAHPS Hospital Characteristics Comparison Charts | HCAHPS Survey Individual Question Top-Box Scores Summary of HCAHPS Survey Results Table Previous Tables: January 2026...

https://hcahpsonline.org/en/summary-analyses/previous-summary-analyses-documents/

HCAHPS Star Ratings

Quick Links: HCAHPS Star Ratings Technical Notes | HCAHPS Stars Ratings Distributions | HCAHPS Summary Star Ratings Distributions | HCAHPS Summary Star Distributions by US State | National Provider Call Audio and Presentation Materials | FAQs HCAHPS Star Ratings Technical Notes As part of the...

https://hcahpsonline.org/en/hcahps-star-ratings/

Training Materials

2026 Introduction to HCAHPS Training Materials: Please click here to view or download the agenda for the Introduction to HCAHPS Self-training module. Please click here to view or download the slides for the Introduction to HCAHPS Self-training module. NOTE: To print multiple slides on one page...

https://hcahpsonline.org/en/training-materials/

Improving Patient Exp

Improving Patient Experience Welcome to the “Improving Patient Experience” page on the HCAHPS Website. This page is dedicated to providing helpful information to hospitals and other stakeholders about how to improve the patient experience of care. The documents referenced below are for...

https://hcahpsonline.org/en/improving-pe/

Technical Specifications

Quick links: MS-DRG Codes | HCAHPS Service Line and V.34 APR-DRG Crosswalk | Data Submission Deadlines Through April 2027 | Updates to HCAHPS Public Reporting on Care Compare | 25 Completed HCAHPS Surveys Required for Hospital HCAHPS Scores to be Publicly Reported on Hospital Compare | Submission...

https://hcahpsonline.org/en/technical-specifications/