Quick links: HCAHPS FINAL Quality Assurance Guidelines V19.0 (QAG V19.0) | HCAHPS FINAL Quality Assurance Guidelines V19.0 Summary of Changes | HCAHPS Quality Assurance Guidelines V18.0 (QAG V18.0) | REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations
HCAHPS FINAL Quality Assurance Guidelines V19.0 (HCAHPS FINAL QAG V19.0)
The HCAHPS FINAL Quality Assurance Guidelines V19.0 has been revised from HCAHPS DRAFT Quality Assurance Guidelines V19.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. Please use HCAHPS FINAL QAG V19.0 for January 1, 2025 patient discharges and forward.
HCAHPS FINAL Quality Assurance Guidelines V19.0 Summary of Changes
The HCAHPS Quality Assurance Guidelines V19.0 Summary of Changes is a reference tool that highlights the major changes from the DRAFT HCAHPS Quality Assurance Guidelines V19.0 to the HCAHPS FINAL Quality Assurance Guidelines V19.0.
HCAHPS Quality Assurance Guidelines V18.0 (QAG V18.0)
The HCAHPS Quality Assurance Guidelines V18.0 has been released. This manual has been revised from V17.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. Please use V18.0 for July 1, 2023 through December 31, 2024 patient discharges.
- Please click here to view or download the QAG V18.0
REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations
The HCAHPS Project Team would like to remind approved HCAHPS Survey vendors and self-administering hospitals that all survey administration activities must be conducted in accordance with Telephone Consumer Protection Act (TCPA) regulations. Predictive or auto dialers are permitted as long as they are compliant with Federal Trade Commission (FTC) and Federal Communications Commission (FCC) regulations as promulgated under the TCPA. Cell phone numbers in the sample must be identified so that systems with auto dialers do not call cell phone numbers. Survey vendors may identify cell phone numbers through an external database and hospitals may identify cell phone numbers upon patient admission.
This page was last modified on (10/31/24)