Quick links: Updates to HCAHPS Survey Mode Adjustments | Improving Representativeness of the HCAHPS Survey | HCAHPS Service Line Benchmarks | Changes to QualityNet Data File Submission | Total Inpatient Discharges | Recommended HCAHPS Data Quality Checks | Advanced HCAHPS Data Quality Checks | Updated Patient-Mix Adjustment: Self-Rated Mental Health | HCAHPS Linear Mean Scores and Star Ratings Calculations | HCAHPS Score Calculations Part III: Top-Box Composite Scores | HCAHPS Score Calculations Part II: Patient-Mix Adjustment (PMA) | HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys | Improving Response Rates of HCAHPS Hospitals
HCAHPS Podcast Now Available – Updates to HCAHPS Survey Mode Adjustments (07/03/2023)
This podcast will discuss the updated Survey Mode Adjustments.
Overview of Requirements – The survey mode used in HCAHPS impact both which patients respond to the survey and how those patients respond. This podcast will cover the updated mode adjustments that will be applied to HCAHPS scores beginning with Quarter 1, 2023 discharge data.
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HCAHPS Podcast Now Available – Improving Representativeness of the HCAHPS Survey (7/22/2022)
This podcast will discuss tips and reminders for improving representativeness of the HCAHPS Survey.
Overview of Requirements – This podcast will review what good patient representativeness looks like, why representativeness matters and its importance to health equity, review national hospital distributions of key patient characteristics, cover choosing a survey mode for patient representativeness, and show how switching survey modes can affect patient representativeness.
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HCAHPS Podcast Now Available – HCAHPS Service Line Benchmarks for Top-Box Scores (7/21/2021)
This podcast will review the new HCAHPS Service Line Benchmark tables for top-box scores.
Overview of Requirements – This podcast will introduce the HCAHPS Service Line Benchmark tables on HCAHPS online, give step-by-step instructions for calculating service line specific scores and using the Service Line Benchmark tables, and cover an example calculation for an example hospital assessing their service line performance.
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HCAHPS Podcast Now Available – Changes to QualityNet Data File Submission (07/31/2020)
This podcast will summarize recent changes to HCAHPS XML data submission using CMS’ QualityNet system.
Overview of Requirements – Topics will include reviewing the new login to QualityNet using a HARP account, the updated process for XML submission via Simple File Submission (SFS), reminders of key dates will be discussed along with an example of the SFS tool, and available resources for the updated HCAHPS data submission process.
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HCAHPS Podcast Now Available – Total Inpatient Discharges (07/31/2020)
This podcast will review the new administrative data element, total inpatient discharges.
Overview of Requirements – Topics will include defining total inpatient discharges, a review of the familiar pie charts from the Sampling Protocol chapter in the HCAHPS Quality Assurance Guidelines (QAG), provide examples of monthly patient counts that will highlight the new variable, and required file formats for submission of total inpatient discharges.
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HCAHPS Podcast Now Available – Recommended HCAHPS Data Quality Checks (07/30/2019)
This podcast will review recommended HCAHPS data quality checks.
Overview of Requirements – Topics will include recommended HCAHPS data quality checks, the primary goal of data quality checks, and data process accuracy.
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HCAHPS Podcast Now Available – Advanced HCAHPS Data Quality Checks (07/30/2019)
This podcast will review advanced HCAHPS data quality checks.
Overview of Requirements – Topics will include creation of a quality check, or QC, dataset for tracking all data elements from sampling counts to survey responses and suggested quality checks for internal processing changes.
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HCAHPS Podcast Now Available – Updated Patient-Mix Adjustment: Self-Rated Mental Health (07/12/2019)
This podcast will review CMS’ recent update to the HCAHPS Patient-Mix Adjustment (PMA) Model to include Self-Rated Mental Health.
Overview of Requirements – Topics will include updates to the HCAHPS PMA Model, importance of the PMA Variable, Mental Health Parameterization, current distributions and general adjustment patterns for Mental Health, hospitals affected most by the addition of Mental Health PMA, and updates to the PMA equation for estimating HCAHPS Scores.
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HCAHPS Podcast Now Available – HCAHPS Linear Mean Scores and Star Ratings Calculations (06/30/2019)
This podcast will review the calculation of HCAHPS linear mean scores and Star Ratings.
Overview of Requirements – Topics will include the purpose of HCAHPS Star Ratings, linear mean score calculation, conversion of linear mean scores into HCAHPS Star Ratings, and the HCAHPS Summary Star Rating calculation. CMS publishes HCAHPS Star Ratings to provide consumers with a simple and recognizable summary of HCAHPS performance. Five-star healthcare quality ratings have become a popular feature on Hospital Compare.
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HCAHPS Podcast Now Available – HCAHPS Score Calculations Part III: Top-Box Composite Scores (07/31/2018)
This HCAHPS podcast is the third of 3 podcasts that will cover the topic of HCAHPS score calculations. In Part III, we will review top-box composite score calculations.
Overview of Requirements – This podcast reviews the different HCAHPS “boxes”, includes an example demonstrating how to calculate a fully adjusted top-box score for the Communication with Nurses composite, and discusses calculation of the four-quarter average score that CMS publicly reports for HCAHPS.
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This HCAHPS podcast is the second of 3 podcasts that will cover the topic of HCAHPS score calculations. In Part II, we will review details on patient-mix adjustment calculations.
Overview of Requirements – This podcast reviews CMS’ rationale for employing patient-mix adjustment in HCAHPS score calculations, reviews calculation of hospital means for each PMA variable, and provides an example of PMA calculation for a hypothetical hospital.
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HCAHPS Podcast Now Available – HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys (07/24/2018)
This HCAHPS podcast is the first of 3 podcasts that will cover the topic of HCAHPS score calculations, and will review the steps that need to be followed in order to draw an HCAHPS sample and ultimately calculate completed surveys.
Overview of Requirements – This podcast reviews the steps to take to determine your HCAHPS sample, how to correctly calculate the “Eligible Discharges” field and how to determine a completed survey.
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HCAHPS Podcast Now Available – Improving Response Rates of HCAHPS Hospitals (04/02/2018)
The HCAHPS podcast is specifically targeted for HCAHPS approved survey vendors, self-administering hospitals, and client hospitals participating in HCAHPS to improve response rates related to the HCAHPS Survey administration.
Overview of Requirements – This podcast reviews the basic requirements for successfully improving hospital response rates.
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Previous HCAHPS Podcasts
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This page was last modified on (01/30/24)