CAHPS® Hospital Survey (HCAHPS) Training Information

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to HCAHPS Training the week of April 28, 2025 and the HCAHPS Update Training on May 7, 2025. These trainings are required for survey vendors that participate in HCAHPS and hospitals that self-administer the HCAHPS Survey (please see the description of each training below). Survey vendors and/or hospitals must ensure that their subcontractor(s)/partner(s) participate in the appropriate HCAHPS Training(s). 

There is no fee for either training. Training materials will be posted on the HCAHPS Website in late April 2025.

Training Registration will close 5:00 PM EDT (COB) on Tuesday, April 22, 2025.

Introduction to HCAHPS Training

When: Monday, April 28, 2025 through Thursday, May 1, 2025 (via a self-training module)

Who is Required to Participate:

• Currently approved survey vendors and self-administering hospitals that are adding a new mode
• Newly approved survey vendors and self-administering hospitals
• Subcontractor(s)/partner(s) and other organizations responsible for major survey administration functions (e.g., mail/phone/web operations, XML file preparation) for the above organizations
• New Project Managers for currently approved survey vendors and self-administering hospitals or as required by CMS

Please note that Introduction to HCAHPS Training is also recommended as a training/refresher course for new staff members at organizations that are currently approved to administer the HCAHPS Survey.

Instructions and Deadlines for Organizations Required to Participate:

• Participating organizations must review training slides, submit a Confirmation of Training Completion Form, and complete and submit an online quiz
• A link to the "Introduction to HCAHPS Training" page will be sent to registered organizations the week prior to training. This training page will provide access to the slides, agenda and the Confirmation of Training Completion Form. The link and page will only be available Monday, April 28, 2025 through Thursday, May 1, 2025.
• Introduction to HCAHPS Training slides must be reviewed and the Confirmation of Training Completion Form must be completed and submitted by May 1, 2025, 5:00 PM EDT.
• A post-training quiz will be provided automatically upon submission of the Confirmation of Training Completion Form and will be available for a period of 24 hours only. The post-training quiz must be completed and submitted within this 24-hour period.

Please note that Introduction to HCAHPS Training may take approximately 4-6 hours to review in full. Be sure to allow sufficient time to complete this training requirement.

Self-training Module Agenda

Introduction to HCAHPS Training
Session	Date	Agenda Items
Introduction to HCAHPS Training	April 28 – May 1, 2025	Welcome & Overview Background of the HCAHPS Survey Program Requirements Survey Management Sampling Protocol Modes of Survey Administration (Mail Only, Phone Only, Mail-Phone, Web-First Modes) Data Specifications and Coding HCAHPS Data Submission via the Hospital Quality Reporting (HRQ) System Data Quality Checks Data Adjustment & Public Reporting Exception Requests & Discrepancy Reports Oversight Activities Next Steps and Resources

HCAHPS Update Training

When: May 7, 2025 (via Webinar)

Who is Required to Participate:

• All currently and newly approved survey vendors and self-administering hospitals
• Subcontractor(s)/partner(s) and other organizations who are responsible for major functions of HCAHPS Survey administration (e.g., mail/phone/web operations, XML file preparation)

Webinar Training Agenda

HCAHPS Update Training
Session	Date	Agenda Items
HCAHPS Update Webinar Training	Wednesday, May 7, 2025 1:00 PM – 3:00 PM EDT	Welcome & Overview 2025 HCAHPS Program Updates HCAHPS Quality Assurance Guidelines Final V19.0 Updated HCAHPS Survey and Public Reporting Timeline Summary of Recent HCAHPS Research

 

How to Register

To register for the HCAHPS Self-training module and/or Webinar Training, select the link at the bottom of this page and complete the Training Registration Form. Please note that you will have the option to register additional participants prior to submitting your training registration.

The contact person at your organization, who is identified on your training registration, will receive and email the week prior to training with the instructions and link(s) for Introduction and/or Update Training. Please add HCAHPS Technical Assistance email (hcahps@hsag.com) to your Contacts list to ensure receipt of important training notifications.

Training Registration will close at 5:00 EDT (COB) on Tuesday, April 22, 2025.

 

If you have any questions or require further information, contact the HCAHPS Information and Technical Assistance Telephone Line (1-888-884-4007) or email at hcahps@hsag.com

Complete and submit the Training Registration Form.

 

This page was last modified on: (04/01/25)