CAHPS® Hospital Survey (HCAHPS) Training Information
The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to HCAHPS Training the week of April 28, 2025 and the HCAHPS Update Training on May 7, 2025. These trainings are required for survey vendors that participate in HCAHPS and hospitals that self-administer the HCAHPS Survey (please see the description of each training below). Survey vendors and/or hospitals must ensure that their subcontractor(s)/partner(s) participate in the appropriate HCAHPS Training(s).
There is no fee for either training. Training materials will be posted on the HCAHPS Website in late April 2025.
Training Registration closed at 5:00 PM EDT (COB) on Tuesday, April 22, 2025.
Introduction to HCAHPS Training
When: Monday, April 28, 2025 through Thursday, May 1, 2025 (via a self-training module)
Who is Required to Participate:
- Currently approved survey vendors and self-administering hospitals that are adding a new mode
- Newly approved survey vendors and self-administering hospitals
- Subcontractor(s)/partner(s) and other organizations responsible for major survey administration functions (e.g., mail/phone/web operations, XML file preparation) for the above organizations
- New Project Managers for currently approved survey vendors and self-administering hospitals or as required by CMS
Please note that Introduction to HCAHPS Training is also recommended as a training/refresher course for new staff members at organizations that are currently approved to administer the HCAHPS Survey.
Instructions and Deadlines for Organizations Required to Participate:
- Participating organizations must review training slides, submit a Confirmation of Training Completion Form, and complete and submit an online quiz
- A link to the "Introduction to HCAHPS Training" page will be sent to registered organizations the week prior to training. This training page will provide access to the slides, agenda and the Confirmation of Training Completion Form. The link and page will only be available Monday, April 28, 2025 through Thursday, May 1, 2025.
- Introduction to HCAHPS Training slides must be reviewed and the Confirmation of Training Completion Form must be completed and submitted by May 1, 2025, 5:00 PM EDT.
- A post-training quiz will be provided automatically upon submission of the Confirmation of Training Completion Form and will be available for a period of 24 hours only. The post-training quiz must be completed and submitted within this 24-hour period.
Please note that Introduction to HCAHPS Training may take approximately 4-6 hours to review in full. Be sure to allow sufficient time to complete this training requirement.
Self-training Module Agenda
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Introduction to HCAHPS Training |
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Session |
Date |
Agenda Items |
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Introduction to HCAHPS |
April 28 – May 1, 2025 |
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When: May 7, 2025 (via Webinar)
Who is Required to Participate:
- All currently and newly approved survey vendors and self-administering hospitals
- Subcontractor(s)/partner(s) and other organizations who are responsible for major functions of HCAHPS Survey administration (e.g., mail/phone/web operations, XML file preparation)
Webinar Training Agenda
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HCAHPS Update Training |
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Session |
Date |
Agenda Items |
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Wednesday, |
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How to Register
The contact person at your organization, who is identified on your training registration, will receive and email the week prior to training with the instructions and link(s) for Introduction and/or Update Training. Please add HCAHPS Technical Assistance email (hcahps@hsag.com) to your Contacts list to ensure receipt of important training notifications.
Training Registration closed at 5:00 EDT (COB) on Tuesday, April 22, 2025.
If you have any questions or require further information, contact the HCAHPS Information and Technical Assistance Telephone Line (1-888-884-4007) or email at hcahps@hsag.com
This page was last modified on: (04/22/25)