Improving Patient Experience
Welcome to the new “Improving Patient Experience” page on the HCAHPS Web site. This page is dedicated to providing helpful information to hospitals and other stakeholders about how to improve the patient experience of care.
We encourage hospitals and their survey vendors to frequently check our “What’s New” button to find the latest information on HCAHPS.
For more information on HCAHPS and other CAHPS Surveys, we recommend visiting:
Agency for Healthcare Research and Quality (AHRQ), CAHPS Hospital Survey Web site page at www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
The AHRQ Web site provides the following information that you may find helpful:
CAHPS Podcasts & Videos https://www.ahrq.gov/cahps/news-and-events/podcasts/index.html
Research on Improving Patient Experience https://www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/index.html
The CAHPS Ambulatory Care Improvement Guide https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
This page was last modified on (1/13/20)