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Hospital Care Quality Information from the Consumer Perspective
  CAHPS┬« Hospital Survey
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HCAHPS Home
Executive Insight
What's New
HCAHPS Facts
Mode & Patient Mix Adjustment
Summary Analyses
HCAHPS Star Ratings
HCAHPS and Hospital VBP
Exception Request & Discrepancy Report
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Training Materials
Technical Specifications
Survey Instruments
Contact Us/Links
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Home
Facts
Approved Vendor List
Survey Instruments
Contact Us/Links
Mode & Patient Mix Adjustment
 - qualitynet.org
 - Facts About the CAHPS Hospital Survey (pdf)
 - hospitalcompare.hhs.gov
 - HCAHPS Survey Instrument (pdf)
 - HCAHPS Survey Instrument (Spanish version) (pdf)
 - HCAHPS Survey Telephone Script (pdf)
 - HCAHPS Survey Telephone Script (Spanish version) (pdf)
 - HCAHPS Survey Instrument (Chinese version) (pdf)
 - HCAHPS Initial Cover Letter (pdf)
 - HCAHPS Initial Cover Letter (Spanish version) (pdf)
 - HCAHPS Initial Cover Letter (Chinese version) (pdf)
 - HCAHPS Follow-up Cover Letter (pdf)
 - HCAHPS Follow-up Cover Letter (Spanish version) (pdf)
 - HCAHPS Follow-up Cover Letter (Chinese version) (pdf)
 - HCAHPS survey OMB Paperwork Reduction Act Language (pdf)
 - HCAHPS survey OMB Paperwork Reduction Act Language (Spanish version) (pdf)
 - HCAHPS survey OMB Paperwork Reduction Act Language (Chinese version) (pdf)
Exception/Discrepancy
Executive Insight
 - Updated Mode & Patient-Mix Adjustment Abstract of HCAHPS (pdf)
 - Updated Patient-mix Coefficients for Summer 2008 Publicly Reported HCAHPS Results (pdf)
 - Patient-mix Coefficients for September 2008 Publicly Reported HCAHPS Results (pdf)
 - Summary of HCAHPS Survey Results - September (pdf)
 - Summary of HCAHPS Survey Results - March (pdf)
 - Summary of HCAHPS Survey Results - Summer (pdf)
 - Patient-mix Coefficients for December 2008 Publicly Reported HCAHPS Results (pdf)