Quality Assurance
     

Quick links:  HCAHPS Quality Assurance Guidelines V14.0 Technical Corrections and Clarifications | Updated Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements) | HCAHPS Quality Assurance Guidelines V14.0 (QAG V14.0)HCAHPS Quality Assurance Guidelines V14.0 Change Matrix | REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations | HCAHPS Bulletin  


HCAHPS Quality Assurance Guidelines V14.0 Technical Corrections and Clarifications Document Available

The HCAHPS Project Team has posted a document containing information on technical corrections to the HCAHPS Quality Assurance Guidelines V14.0 which was posted in February 2019. To access this document, please click here.


Updated Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements)

To administer the HCAHPS Survey, organizations must meet all of the HCAHPS Minimum Business Requirements. A hospital self-administering the HCAHPS Survey must meet ALL of the Self-administering Hospital Minimum Survey Requirements, and an independent survey vendor or a hospital administering the HCAHPS Survey for multiple sites must meet ALL of the Survey Vendor Minimum Survey Requirements. In addition, subcontractors or other organization(s) performing major HCAHPS Survey Administration functions (e.g., mail/telephone/IVR operations, XML file preparation) must also meet ALL of the HCAHPS Minimum Survey Requirements which pertain to that role. To view or download a PDF version of the HCAHPS Minimum Business Requirements, please click here.


HCAHPS Quality Assurance Guidelines V14.0 (QAG V14.0)

The HCAHPS Quality Assurance Guidelines V14.0 has been released. This manual has been revised from V13.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. Please use V14.0 for October 2019 patient discharges and forward.

  • Please click here to view or download the QAG V14.0

The HCAHPS Quality Assurance Guidelines V13.0 remains available for continued use of the 32-item questionnaire for patient discharges through September 30, 2019.

  • Please click here to view or download the QAG V13.0


HCAHPS Quality Assurance Guidelines V14.0 Change Matrix: Updates and Emphasis

The HCAHPS Quality Assurance Guidelines V14.0 Change Matrix: Updates and Emphasis is a reference tool that highlights the major changes from the HCAHPS Quality Assurance Guidelines V13.0 to V14.0. Please click here to access the reference tool.


REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations

The HCAHPS Project Team would like to remind approved HCAHPS Survey vendors and self-administering hospitals that all survey administration activities must be conducted in accordance with Telephone Consumer Protection Act (TCPA) regulations. Predictive or auto dialers are permitted as long as they are compliant with Federal Trade Commission (FTC) and Federal Communications Commission (FCC) regulations as promulgated under the TCPA. Cell phone numbers in the sample must be identified so that systems with auto dialers do not call cell phone numbers. Survey vendors may identify cell phone numbers through an external database and hospitals may identify cell phone numbers upon patient admission.


HCAHPS Bulletin

HCAHPS Bulletins will be issued when the HCAHPS Project Team believes that clarification or correction is called for in key matters pertaining to data collection or submission. HCAHPS Bulletins may also be issued to announce important changes in survey administration, data submission, etc.

  • Please click here to view or download a copy of the 2010-01 HCAHPS Bulletin – HCAHPS and Hospital Value Based Purchasing
  • Please click here to view or download a copy of the 2009-01 HCAHPS Bulletin Revised – The use of HCAHPS in conjunction with other hospital inpatient surveys
  • Please click here to view or download a copy of the 2009-01 HCAHPS Bulletin – The use of HCAHPS in conjunction with other hospital inpatient surveys
  • Please click here to view or download a copy of the October 2008 HCAHPS Bulletin – Lag Time

 

This page was last modified on (4/24/19)