Podcasts
     

Quick links: HCAHPS Score Calculations Part III: Top-Box Composite Scores | HCAHPS Score Calculations Part II: Patient-Mix Adjustment (PMA) | HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys | Improving Response Rates of HCAHPS Hospitals | Successfully Transitioning to the New Communication About Pain Items on the HCAHPS Survey 

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The podcasts below may be viewed in full screen by performing the following steps:

  • Click the play button to begin the podcast you want to view

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  • While on the YouTube.com web page click the  icon in the bottom right corner of the podcast video to enlarge to full screen  

 NEW! HCAHPS Podcast Now Available – HCAHPS Score Calculations Part III: Top-Box Composite Scores (07/31/2018)

This HCAHPS podcast is the third of 3 podcasts that will cover the topic of HCAHPS score calculations. In Part III, we will review top-box composite score calculations.

Overview of Requirements – This podcast reviews the different HCAHPS “boxes”, includes an example demonstrating how to calculate a fully adjusted top-box score for the Communication with Nurses composite, and discusses calculation of the four-quarter average score that CMS publicly reports for HCAHPS.

Please view Podcast below.

Please click here to view the podcast transcript. 


 NEW! HCAHPS Podcast Now Available - HCAHPS Score Calculations Part II: Patient-Mix Adjustment (PMA) (07/30/2018)

This HCAHPS podcast is the second of 3 podcasts that will cover the topic of HCAHPS score calculations. In Part II, we will review details on patient-mix adjustment calculations.

Overview of Requirements – This podcast reviews CMS’ rationale for employing patient-mix adjustment in HCAHPS score calculations, reviews calculation of hospital means for each PMA variable, and provides an example of PMA calculation for a hypothetical hospital.

Please view Podcast below.

Please click here to view the podcast transcript 


HCAHPS Podcast Now Available – HCAHPS Score Calculations Part I: From Patient Discharges to Completed Surveys (07/24/2018) 

This HCAHPS podcast is the first of 3 podcasts that will cover the topic of HCAHPS score calculations, and will review the steps that need to be followed in order to draw an HCAHPS sample and ultimately calculate completed surveys. 

Overview of Requirements – This podcast reviews the steps to take to determine your HCAHPS sample, how to correctly calculate the “Eligible Discharges” field and how to determine a completed survey.

Please view Podcast below.

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – Improving Response Rates of HCAHPS Hospitals (04/02/2018)

The HCAHPS podcast is specifically targeted for HCAHPS approved survey vendors, self-administering hospitals, and client hospitals participating in HCAHPS to improve response rates related to the HCAHPS Survey administration.

Overview of Requirements – This podcast reviews the basic requirements for successfully improving hospital response rates.

Please view podcast below:

Please click here to view the podcast transcript.


HCAHPS Podcast Now Available – Successfully Transitioning to the New Communication About Pain Items on the HCAHPS Survey (11/16/2017)

The HCAHPS podcast is specifically targeted for HCAHPS approved survey vendors and self-administering hospitals to provide important information about key items related to the HCAHPS Survey administration.

Overview of Requirements – This podcast reviews the basic requirements for successfully transitioning to the New Communication About Pain items effective with January 1, 2018 and forward discharges.

Please view podcast below:

Please click here  to view the podcast transcript.

This page was last modified on (8/17/18)