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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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Approved Vendors

HCAHPS
Approved Survey Vendors
as of April 30, 2010


The organizations listed below have met HCAHPS participation requirements and are approved to administer the HCAHPS Survey.

Organizations denoted with an asterisk (*) are conditionally approved to administer the HCAHPS Survey, pending acceptance of their Quality Assurance Plan and their participation in a Dry Run and/or successful submission of one quarter of hospital HCAHPS data to the data warehouse via My QualityNet.

Organizations denoted with a double asterisk (**) are no longer accepting client hospitals.

Adventist Health System
Kelly Strom
1035 Greenwood Blvd. Suite 425
Lake Mary, FL 32746
Tel: 407-975-3730
kelly.strom@ahss.org

Alexandria Marketing Research Group, Inc.
Patrick Sells
212 1/2 West 5th Street, Suite 209
Joplin, MO 64801
Tel: 888-420-8884
psells@alexandriamarketing.com

Arbor Associates, Inc.
Donald Cohen
P.O. Box 692, 1349 US 131
Petoskey, MI 49770
Tel: 231-347-7775
doncohen@arbor-associates.com

Avatar International, LLC
Lynn Ehrmantraut
1000 Primera Blvd. Suite 3144
Lake Mary, FL 32746
Tel: 800-282-8274
lynn@avatar-intl.com

Beacon Technologies, Ltd.
Richard Heller
3958 Dundee Road
Northbrook, IL 60062
Tel: 847-513-6850
rheller@beacontouch.com

Call Experts*
Dishell Husser
1591 Savannah Highway
Charleston, SC 29407
Tel: 800-374-0911
dishell@callexperts.com

Center for Health Services and Outcomes Research
Mary Emmett
3200 MacCorkle Avenue, SE
Charleston, WV 25304
Tel: 304-388-9914
mary.emmett@camc.org

Center for the Study of Services
Paul Kallaur
1625 K Street, NW, 8th Floor
Washington, D.C. 20006
Tel: 202-454-3030
pkallaur@cssresearch.org

Communications for Research, Inc.
Jim Steber
PO Box BF 61 Highway 8 East
Steelville, MO 65565
Tel: 573-775-4550
jsteber@cfrinc.net

Conifer Patient Communications, Inc*
Dorothy Rubio
11300 4th Street North Suite 214
St Petersburg, FL 33716
Tel: 727-570-3612
dorothy.rubio@coniferhealth.com

CRG Medical InfoTool
Douglas Dotan
PO Box 2042
Bellaire, TX 77402
Tel: (713) 825-7900
ddotan@crgmedical.com

CTQ Solutions, LLC
Paul Faraclas
Orchard Research Park 688 East Main Street
Branford, CT 06405
Tel: 877-208-7605
pfaraclas@ctqsolutions.com

Data Recognition Corporation
Jack Fentress
13490 Bass Lake Road
Maple Grove, MN 55311
Tel: 763-509-3780
jfentress@datarecognitioncorp.com

Field Research Corporation
Kevin Kurilich
601 California Street, Suite 900
San Francisco, CA 94108
Tel: 415-392-5763
kevink@field.com

Fields Research, Inc.
Ken Fields
3814 WEST STREET SUITE 110
CINCINNATI, OH 45227-3743
Tel: 513-821-6266
KEN@FIELDSRESEARCH.COM

Gallup
Jessica Walker
1001 Gallup Drive
Omaha, NE 68102
Tel: 402-938-6243
Healthcare_HCAHPS@gallup.com

Gilmore Research Group
John Cell
2324 Eastlake Ave E #300
Seattle, WA 98102
Tel: 206-726-5555
jcell@gilmore-research.com

Health Management and Informatics Group *
William Wells, PhD, MHA
CE-707 CS&E Building, DC006.00 University of Missouri
Columbia, MO 65211
Tel: 573-884-0473
wellsw@health.missouri.edu

HealthStream Research
Allison Bailey
508 Autumn Springs Court Suite 1D
Franklin, TN 37067
Tel: 615-224-1550
allison.bailey@healthstream.com

J. D. Power and Associates
Dennis Goodman
5435 Corporate Drive Ste. 300
Troy, MI 48098
Tel: 248-267-6800
Dennis.goodman@jdpa.com

JL Morgan & Associates, Inc.
Jeff Morgan
P.O. Box 360481
Birmingham, AL 35236
Tel: 205-408-8774
jefflmorgan@aol.com

LSUS Institute for Human Services and Public Policy
Helen Wise
One University Place Bronson Hall 123
Shreveport, LA 71115
Tel: 318-797-5333
helen.wise@lsus.edu

Minnesota Rural Health Cooperative
Heather Gniffke
190 East 4th Street North P.O. Box 155
Cottonwood, MN 56297
Tel: 507-423-5300
hgniffke@mrhc.net

NRC+Picker
Ruta Jaudegis
1245 Q Street
Lincoln, NE 68508
Tel: 402-475-2525
RJaudegis@NationalResearch.com

Orthopedic Institute
Jennifer Mannas
1044 SW 44th 2nd Floor
Oklahoma City, OK 73109
Tel: 405-609-6143
jmannas@ortho-ok.com

OutSource Services, Inc.*
Mitch Lynn
5007 Monroe Rd. Suite 200
Charlotte, NC 28205
Tel: 704-563-0113
Mitch@OutSourceNC.com

Press Ganey Associates
Deirdre Mylod, PhD
404 Columbia Place
South Bend, IN 46601
Tel: 800-232-8032
dmylod@pressganey.com

Professional Research Consultants, Inc.
Jan Gnida
11326 P Street
Omaha, NE 68137
Tel: 800-742-3322
JGnida@PRConline.com

Quality Data Management, Inc.
Jeffrey Paliwoda
4015 East Royalton
Broadview Heights, OH 44147
Tel: 440-526-8633
jpaliwoda@qdmnet.com

Regenstrief Institute Inc.
Simon Mungai
1050 Wishard Blvd RG6
Indianapolis, IN 46202-2872
Tel: 317-630-2642
smungai@regenstrief.org

Research & Marketing Strategies, Inc.
Megan O'Donnell
15 East Genesse Street Suite 210
Baldwinsville, NY 13027
Tel: 315-635-9802
megano@RMSresults.com

Rural Comprehensive Care Network
Nicole Gohring
995 E Highway 33, Suite 2
Crete, NE 68333
Tel: 402-826-3737
ngohring@neb.rr.com

Rural Wisconsin Health Cooperative
Bonnie Laffey
880 Independence Ln, P.O. Box 490
Sauk City, WI 53583
Tel: 800-225-2531
blaffey@rwhc.com

Simple Precision, Inc. (formerly Data Based Insights, Inc.)
Steve Marchant
2 Liberty Place
Washington Crossing, PA 18977
Tel: 215-702-8301
smarchant@simple-precision.com

Sterling Research Group*
Iris Daly
111 Second Ave NE Suite 800
St. Petersburg, FL 33701
Tel: 727-866-2400
idaly@sterlingresearchgroup.com

Strategic Health, Inc.
Lisa Holmes
34 South 600 East
Salt Lake City, UT 84102
Tel: 801-521-5080
lisa@holmesco.com

Synovate*
David Bryant
7600 Leesburg Pike East Building, Suite 110
Falls Church, VA 22043-2004
Tel: 703-663-7280
david.bryant@synovate.com

The Dallas Marketing Group Inc.
Michael Egan
12221 Merit Drive, Suite 850
Dallas, TX 75251
Tel: 972-991-3600
m.egan@The-DMG.com

The Dieringer Research Group, Inc.
Nicola Riggleman
200 Bishops Way
Brookfield , WI 53005
Tel: 262-432-5200
nicola.riggleman@thedrg.com

The Jackson Group
Janette Jones
219 1st Avenue SW
Hickory, NC 28602
Tel: 828-328-8968
jjones@thejacksongroup.com

TNS*
Paul Quandt
65 Oakwood Rd.
Lake Zurich, IL 60047
Tel: 847-726-4040
pquandt@foresightint.com

Total Benchmark Solution, LLC
Travis Stegeman
33175 County Road 41
Steamboat Springs, CO 80487
Tel: 970-870-6232
travis.stegeman@totalbenchmarksolution.com

WestGroup Research
Kathy DeBoer
2702 North 44th Street, Suite 100a
Phoenix, AZ 85008
Tel: 602-707-0050
kathy@westgroupresearch.com